Refund Policy

New enterprise subscriptions include a 30-day evaluation period. If the platform does not meet the requirements agreed in your rollout plan, you may cancel within that window for a full refund of subscription fees paid.

After the evaluation period, annual subscription fees are non-refundable. Cancellation takes effect at the end of the current term and access continues until then.

Professional services are billed against delivered milestones. Unstarted milestones cancelled with 14 days notice are refunded in full; work in progress is invoiced at the agreed rate.

If monthly uptime falls below the committed 99.99% SLA, service credits are applied against the following invoice as defined in your order form.

Email sales@remyard.tech from the billing contact on the account with your organisation name and invoice reference. Approved refunds are processed to the original payment method within 14 business days.